Frequently Asked Questions

Once your order has been successfully placed, we’ll send an order confirmation to the email address you provided at checkout. If you don’t see it, check your junk or spam folder first. If it’s still missing, contact us at hello@littleworldstoyco.com.au and we’ll be happy to check your order.

Please contact us as soon as possible. If your order hasn’t entered processing or been dispatched, we’ll do our best to make the change. Once processing or dispatch has begun, we may not be able to amend or cancel it.

Some products may be available for pre-order, backorder or restock notification. Where one of these options is available, we’ll make it clear on the product page. For other products, you’re welcome to contact us and we’ll let you know what we can about expected availability.

Little Worlds is deliberately curated. Rather than listing every available product, we choose pieces we think earn their place through play value, quality, versatility, design or the way they complement other toys in the collection. Our range will continue to evolve as we discover new products and see what Little Worlds families love.

Absolutely. You can have your order delivered directly to the recipient by entering their address as the shipping address at checkout. Prices aren’t normally included on packing materials inside the parcel. Where gift options are available, they’ll be shown during shopping or checkout.

Where Little Worlds gift cards are available, they can be purchased through our website and used towards eligible online purchases. Any specific conditions, including validity and exclusions, will be displayed with the gift card.

We currently deliver within Australia. Available delivery options and charges are shown at checkout based on your order and delivery address. See our Shipping & Delivery page for full details.

We aim to prepare in-stock orders promptly. Current processing information and any periods where dispatch may take longer will be shown on our Shipping & Delivery page or communicated during checkout where relevant.

Delivery time begins after an order has been dispatched and is separate from our processing time.

We offer a flat $11.95 shipping Australia wide, with free shipping for any order over $199. We do not currently offer express shipping. The applicable shipping charge will be displayed before you complete checkout, so you can review it before placing your order.

Where tracking is available, we’ll send your tracking details to the email address associated with your order once your parcel has been dispatched. Tracking information can sometimes take a little while to update after a parcel is first collected.

If your parcel hasn’t arrived within the expected timeframe or tracking appears to have stopped updating, please contact us. We’ll investigate with the delivery provider and work with you to resolve the issue.

Please contact us as soon as reasonably possible at hello@littleworldstoyco.com.au with your order number, a description of the problem and clear photographs of the product and packaging where possible. We’ll assess the issue and arrange an appropriate solution in accordance with our Returns & Exchanges Policy and your rights under Australian Consumer Law.

Some larger products may be dispatched directly from one of our trusted suppliers rather than from Little Worlds. This allows us to offer beautiful larger pieces without unnecessarily transporting them between warehouses first.

If your order contains both Little Worlds stock and a directly dispatched item, you may receive more than one delivery and separate tracking information.

If your orders haven’t been processed yet, contact us as quickly as possible and we’ll see what we can do. We can’t guarantee that separate orders can be combined, particularly once fulfilment has begun.

We accept eligible change-of-mind returns subject to the conditions and timeframe set out in our Returns & Exchanges Policy. Products generally need to be unused, in their original condition and packaging, and suitable for resale.

For change-of-mind returns, return postage is at your expense, whether you choose a refund, store credit or exchange. Original shipping charges are not refundable.

Clearance items are not eligible for change-of-mind returns.

Please review the full policy before returning an item or contact us if you’re unsure whether your product is eligible.

Please contact us if you believe a product is faulty. Include your order number, details of the issue and photographs or video where useful.

Your rights under the Australian Consumer Law apply independently of our change-of-mind policy. We’ll work with you to determine the appropriate remedy.

Please let us know as soon as possible and don’t worry — we’ll help put it right. Send your order number and a photograph of what you received to hello@littleworldstoyco.com.au so we can investigate and arrange the appropriate next step.

For eligible change-of-mind returns, return postage is at your expense, whether you choose a refund, store credit or exchange. Original shipping charges are not refundable.

Where an item is faulty, damaged, incorrectly supplied or otherwise covered by your rights under Australian Consumer Law, we’ll handle return costs and remedies as required by law. Please contact us before sending the product back.

Your rights under Australian Consumer Law apply to sale items in the same way they apply to other products.

Whether a sale item is eligible for a change-of-mind return depends on the conditions stated in our Returns & Exchanges Policy and any terms clearly disclosed when you purchased it.

Where practical, we may be able to arrange an exchange for an eligible item. Availability isn’t guaranteed, so in some circumstances a return and new order may be the simplest option. Contact us before returning anything and we’ll explain the available options.

We look for toys with a good reason to be here. That might be exceptional open-ended play value, beautiful craftsmanship, thoughtful design, longevity, an interesting sensory or creative experience, or the ability to add something genuinely different to a child’s existing play.

We don’t believe every toy needs to do everything, and we don’t stock products simply to make the range bigger. Our aim is fewer, better toys that leave room for children to bring their own ideas.

Open-ended play doesn’t have one predetermined outcome. Instead of a toy telling a child exactly what to do, it gives them materials or possibilities they can interpret in different ways.

Blocks might become a tower today and a zoo tomorrow. A play silk might become a river, cape, picnic blanket or landscape. Open-ended toys can change meaning as children’s interests and ideas change.

Not every product at Little Worlds is completely open-ended. We also choose more defined toys when we think they bring something worthwhile to play.

No. We love beautiful wooden toys, but material alone doesn’t determine whether a toy is worthwhile.

You’ll also find thoughtfully chosen toys made from materials such as fabric, metal, silicone and high-quality plastics where they offer excellent play value, durability or an experience another material can’t provide as well.

We choose the toy first, rather than applying a blanket rule about what it must be made from.

Start with the age and safety guidance on the individual product page, then consider your child’s interests and current style of play. Children of the same age can engage with toys very differently.

Our age collections and Journal guides can help you explore possibilities, but manufacturer safety requirements and age warnings should always be followed.

Not necessarily. We may discuss ages at which we think a toy could be particularly interesting from a play perspective, but this does not override the manufacturer’s safety information or minimum age recommendation.

Where a product carries a minimum age, choking warning or other safety requirement, always follow that information.

We source products from established suppliers and brands and provide applicable manufacturer safety information on our product pages where available.

Toy suitability also depends on the individual product and the child’s age and abilities. Always follow the product’s age guidance, warnings and instructions, inspect toys regularly for damage, and supervise play where appropriate.

Wood is a natural material, so variations in grain, colour, texture and markings are normal. Handmade or hand-finished products can also differ slightly from one piece to another.

These differences aren’t necessarily defects — they’re often part of what makes an individual piece unique. If you’re concerned that something you’ve received is damaged rather than naturally varied, send us a photo and we’ll happily take a look.

Often, yes — and it’s something we actively encourage.

A Schleich animal doesn’t have to live only in a Schleich world. It might wander through a block-built landscape, travel along a road system or appear beneath a play silk. Combining compatible toys can create entirely new possibilities from pieces a child already owns.

Where dimensions or compatibility matter, we’ll try to provide useful information rather than assuming products work together simply because they look similar.

Care requirements vary considerably by material and manufacturer, so always check the care information on the individual product page or packaging first.

Wooden toys, fabrics, painted surfaces and other materials may require different cleaning methods. Avoid soaking or using harsh cleaning products unless the manufacturer specifically says they’re suitable.

Price can reflect many things: materials, manufacturing location, labour, craftsmanship, design, safety testing, durability, production scale and the complexity of the product.

A higher price doesn’t automatically make a toy better. We consider whether we believe a product offers something worthwhile before choosing it for Little Worlds, regardless of its price point.

The payment methods currently available will be displayed at checkout. Payments are processed securely through Shopify and the applicable payment provider.

We don’t need to receive or store your complete payment card details ourselves in order to process your purchase.

Whether discounts can be combined depends on the conditions of the particular promotion and Shopify’s checkout rules. Unless an offer specifically says it can be combined with another promotion, assume that one promotional discount applies per order.

If we’re currently offering a first-order discount, the eligibility requirements, discount amount and any exclusions will be stated when you sign up or receive your offer.

The offer is intended for eligible first-time customers and may exclude certain products, brands, gift cards or other items where stated. It generally can’t be combined with another promotion unless we specifically say otherwise.

Sometimes, but Little Worlds isn’t built around constant discounting.

We prefer to price products fairly and choose things we think are worth buying at their regular price. From time to time we may offer promotions, launch offers or reductions on selected products.

Yes. Little Worlds Toy Co is an Australian family-owned online toy retailer.

We’re building Little Worlds around thoughtfully chosen toys, useful information and a belief that children don’t necessarily need more toys — they need good toys that leave room for imagination.

You can contact us through our Contact Us page or email hello@littleworldstoyco.com.au.

We aim to respond within 1–2 business days. If your enquiry relates to an existing order, including your order number will help us assist you more quickly.