Returns & Exchanges

Last updated: 16 October 2026

At Little Worlds Toy Co, we want you to love the toys you choose for your little world. If something isn’t quite right, we’re happy to help.

Change-of-Mind Returns

Sometimes something isn't quite right - and that's okay. We offer 30-day change-of-mind returns.

For eligible change-of-mind returns within Australia, you can choose between a refund to your original payment method or for store credit equal to the price you paid for the item plus 5% extra.

Store credit + 5%
Once we receive and inspect the item, we will issue you with store credit to the amount of the price you paid for the returned item plus 5% extra as a thank-you for shopping with us again. The store credit will not expire.

Refund to your original payment method
Once we receive and inspect the item, we will refund the eligible amount to your original payment method.

Return eligibility
You have 30 days from receiving your order to request a change-of-mind return. Once approved, please lodge your return with a shipping provider within 7 days.

To be eligible for a change-of-mind return:

• The item must be unused and in its original condition.
• The item must be returned with its original packaging and any included accessories.
• The item must not have been damaged, marked or used beyond what would reasonably be required to inspect it.
• You must provide proof of purchase.
  

You can return the item to us using a suitable shipping service at your own cost. Original shipping charges, if any, are not refundable for change-of-mind returns. We recommend using a tracked shipping service and packaging your return securely, as you are responsible for ensuring change-of-mind returns reach us safely.

This change-of-mind policy is provided in addition to your rights under the Australian Consumer Law.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, is faulty or defective, doesn’t match its description, or you receive the wrong item, please contact us as soon as possible at hello@littleworldstoyco.com.au.

Please include your order number and, where possible, photographs showing the issue.

We will assess the issue and provide an appropriate remedy in accordance with your rights under the Australian Consumer Law (ACL).

Depending on the circumstances and whether the problem is major or minor, this may include a repair, replacement or refund. If there is a major failure, you are entitled to choose between a refund or replacement.

We will cover reasonable return shipping costs where a product has a problem covered by the Australian Consumer Law, or we will arrange collection where legally required for faulty goods that cannot reasonably be returned due to their size or weight.

You do not need to return an item in its original packaging to exercise your Australian Consumer Law rights.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply in addition to any change-of-mind returns offered by Little Worlds Toy Co.

How to Request a Return

To request a return, contact us at:

Email: hello@littleworldstoyco.com.au

Please include:

• Your order number
• The item you wish to return
• The reason for your return
• Whether you would prefer a refund, store credit or exchange
• Photos, where relevant

We’ll confirm whether your return is eligible and provide the appropriate return instructions.

Please don’t send an item back before your return has been approved, as this may delay processing.

Refunds

Once your returned item has been received and inspected, we’ll notify you when your return has been processed.

For eligible change-of-mind returns where you’ve selected a refund, the refund will be processed to your original payment method.

Original shipping charges are not refundable for change-of-mind returns.

Please allow your payment provider’s usual processing time for the refund to appear in your account.

Store Credit

If you choose store credit for an eligible change-of-mind return, once your return has been received and inspected, we’ll issue store credit for the eligible returned amount plus the 5% extra. The 5% bonus is calculated on the amount actually paid for the returned item, after any applicable discounts or promotional vouchers.

Store credit does not affect any rights or remedies you may have under the Australian Consumer Law.

The additional 5% bonus is available once per original purchase and does not apply again when returning items purchased using previously issued return store credit.

Exchanges

If you’d prefer something different, please contact us and we’ll be happy to help.

For change-of-mind exchanges, you can return your eligible item at your own cost and choose either a refund to your original payment method or store credit with an extra 5% to put towards something new.

Once your return has been received and inspected, we’ll process your chosen return option. You can then place a new order for your preferred item.

Any applicable shipping charges for your new order will apply.

Sale Items

Sale items are eligible for change-of-mind returns under the same 30-day return policy unless otherwise stated at the time of purchase. Clearance items are ineligible, and these will be identified as clearance items prior to purchase on the product page.

Nothing in this policy limits your rights under the Australian Consumer Law in relation to sale items.

Gifts

If you’re returning a gift due to change of mind, the same 30-day return conditions apply.

Where the purchaser’s original payment method isn’t appropriate, please contact us and we’ll help arrange a suitable store credit or exchange.

Contact Us

If you have any questions about a return, exchange or refund, please contact us:

Little Worlds Toy Co
Email: hello@littleworldstoyco.com.au
Website: littleworldstoyco.com.au